Privacy Policy

Last Updated: 2 March 2026

This Privacy Policy describes how Nolzivo ("we", "us", or "our"), operated through the website nolzivo.com, collects, uses, stores, and protects personal information provided by users ("you") who access or use our website. This policy is governed by Chilean Law No. 19.628 on the Protection of Private Life and other applicable regulations.

1. Identity and Contact Details of the Data Controller

The data controller responsible for your personal information is Nolzivo, reachable at:

Address: Av. Italia 867, Santiago, Chile
Email: info@nolzivo.com
Phone: +56 2 2938 1303

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

Name and surname when you submit a contact form
Email address for correspondence purposes
Phone number if voluntarily provided
The content of messages or inquiries you send us

Information Collected Automatically

IP address and approximate geographic location
Browser type, operating system, and device information
Pages visited, time spent on pages, and navigation patterns
Referring website or search terms that led you to our site
Cookie data as described in our Cookie Policy

3. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: When you submit a contact form or accept optional cookies, you consent to the processing described at the time of collection.
Legitimate interest: We have a legitimate interest in understanding how our website is used in order to improve it and ensure its proper functioning.
Legal obligation: We may process data where required by Chilean law or regulatory requirements.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to inquiries and messages submitted through our contact form
To improve the content, structure, and performance of our website
To analyze website traffic and user behavior using analytics tools
To comply with applicable legal obligations
To maintain the security and integrity of our systems

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share data with:

Analytics providers: Such as Google Analytics, which may receive anonymized usage data to help us understand site performance. These providers operate under their own privacy policies.
Hosting and technical service providers: Who process data on our behalf under contractual data processing agreements.
Legal authorities: Where required by law, court order, or regulatory requirement in Chile.

6. International Data Transfers

Some of our service providers may be located outside Chile. Where data is transferred internationally, we take steps to ensure appropriate safeguards are in place, including contractual protections consistent with Chilean data protection standards.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a period sufficient to respond to your inquiry and maintain records of correspondence. Analytics data is retained in accordance with the settings of the relevant analytics provider.

8. Your Rights

Under Chilean Law No. 19.628, you have the following rights regarding your personal data:

Right of access: To request information about what personal data we hold about you.
Right of rectification: To request correction of inaccurate or incomplete data.
Right of cancellation (erasure): To request deletion of your personal data where there is no longer a legitimate basis for its retention.
Right of opposition: To object to certain types of processing.

To exercise any of these rights, please contact us at info@nolzivo.com with your request. We will respond within the timeframe required by applicable law.

9. Cookies

Our website uses cookies. For detailed information about the types of cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed at children under the age of 14. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@nolzivo.com
Address: Av. Italia 867, Santiago, Chile
Phone: +56 2 2938 1303